Please email us or give us a call if it is unclear whether your order is custom or built to order. Order Cancellations (Before Order is Shipped)ĭuring business hours, call (888)-299-1882, use the chat option at the bottom right, or send an email to Please get in touch with us right away if you need to cancel an order so that we can give you a complete refund before your order reaches the warehouse. Before it arrives, you can cancel your order at any moment without incurring any fees (exceptions apply such as custom orders, see below).ĭo not hesitate to call us at (888)-299-1882 or send an email to if you have any questions. Refunds & CancellationsĪt Home Fire Direct, we take great pride in having the best return policies in the business. BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE. IF YOU DO NOT AGREE, DO NOT USE THE SITE. Let us know right away if any pallets or pieces are missing by calling (888)-299-1882 or email us at In order to find/locate the missing item(s) we will work with the carrier or send a replacement. "Curb side" pickup option - This is completely free and usually arrives within 3-7 business days! Missing Packagesīefore you sign the delivery receipt, make a note of any missing parts. This indicates that we have pre-authorized your credit card for the transaction and have accepted your order in our system. You will get an email with your order confirmation as soon as you place it. If your item(s) are ready to ship right away (within 5 business days), we'll process the payment and send the order to the shipping department. We will nullify the pre-authorization and email you if your item is backordered or unavailable. (There are some exceptions you will receive your order if the website allows you to check out and provide your delivery address.) Particularly, a few goods are sold in Canada.Īs soon as we receive your order, we immediately contact our suppliers to inquire about availability and stock status. ![]() If your order is in stock ( Within 5 business days following the date of your order), and we are able to charge your credit card, it will ship. Please contact us at if, after six business days, you have not received tracking information from us regarding your order. Within 24 hours of your order leaving the warehouse, we will e-mail the email address you provided during checkout with tracking information.
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